ONLINE CUSTOMER SERVICE & SALES REPRESENTATIVE VELTY BAKEHOUSE • Port Harcourt, Nigeria • via Indeed Job Title: Online Customer Service & Sales Representative Location: Port Harcourt, Nigeria

We are looking for a smart, persuasive, and customer-focused Online Customer Service & Sales Representative to manage our Instagram, WhatsApp, and TikTok messages. This role is not just about replying to messages, it is about converting inquiries into paying customers, recommending the right cake options, and delivering a smooth customer experience.

Responsibilities

• Respond promptly to customer inquiries on Instagram, WhatsApp, and TikTok
• Recommend cake options based on customer needs (budget, occasion, size, design)
• Convert inquiries into confirmed orders
• Follow up with potential customers who haven’t completed orders
• Handle objections and close sales professionally
• Take accurate order details (delivery date, location, design, etc.)
• Coordinate with the production/delivery team to ensure smooth fulfillment
• Maintain a friendly, professional, and brand-consistent tone
• Keep records of orders and conversations

Requirements

• Proven 1-2 years experience in online sales or customer service (preferably for a food brand)
• Strong communication and persuasion skills
• Excellent written English (clear, friendly, and convincing)
• Familiar with Instagram DMs, WhatsApp Business, and TikTok messaging
• Ability to handle multiple conversations at once

Disclaimer: This job description has been formatted by AI for readability. Please verify all details with the employer before applying.