Key Account Manager (Healthtech Logistics)
LifeBank · Lagos, Nigeria · via MyJobMag

The Key Account Manager will be responsible for managing and growing strategic healthcare and institutional accounts across hospitals, labs, blood banks, and partner facilities.

The role ensures seamless service delivery, drives revenue growth, strengthens long-term client relationships, and supports life-critical logistics operations that improve patient outcomes.

This role sits at the intersection of healthcare, logistics, and commercial growth, requiring strong relationship management, operational coordination, and a deep understanding of healthcare delivery ecosystems.

• Manage a portfolio of hospitals, diagnostics centers, and healthcare institutions
• Serve as the primary point of contact for all assigned key accounts
• Ensure consistent service delivery and rapid resolution of client issues
• Drive revenue growth within existing accounts through upselling and cross-selling of services e.g., logistics, supply chain solutions, emergency fulfillment
• Achieve monthly/quarterly revenue and retention targets
• Identify new opportunities within assigned accounts and convert them into active business

Client Relationship Management:

• Build and maintain strong relationships with hospital administrators, procurement teams, and clinical stakeholders
• Conduct regular business reviews to assess performance, satisfaction, and service improvement opportunities
• Act as a trusted advisor to clients on supply chain reliability and emergency healthcare logistics

Operational Coordination:

• Liaise with operations, dispatch, pharmacy, lab, and supply chain teams to ensure timely fulfillment of client requests
• Monitor order fulfillment performance and escalate delays or service gaps proactively
• Ensure accurate documentation and compliance with healthcare logistics protocols

Account Planning & Forecasting:

• Develop structured account plans for each key client
• Forecast demand and support operational planning for critical supplies blood, oxygen, medical products, etc.

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