Job Summary: The Head of Aftersales Workshop is responsible for the overall management, profitability, and performance of the VI’s aftersales business — encompassing service, parts, warranty, and customer support. The role ensures that all workshops operate efficiently, deliver exceptional customer satisfaction, and achieve or exceed the monthly revenue target. This position requires a strong balance of technical expertise, commercial acumen, and leadership to drive workshop productivity, optimize service quality, and enhance the company’s reputation for reliable aftersales support across Nigeria. Key Responsibilities:Business & Financial Performance • Develop and execute strategies to achieve and exceed the monthly revenue target from aftersales operations (service, parts, and body shop). • Monitor workshop profitability by analysing cost structures, margins, and operational efficiency. • Prepare and present detailed financial reports, forecasts, and performance metrics to the Executive Director.• Implement cost - control measures while maintaining service quality and customer satisfaction. Workshop Operations Management • Oversee daily operations across all CIG Motors service centres and workshops nationwide. • Ensure adherence to manufacturer standards, diagnostic procedures, and repair quality. • Optimize technician productivity, workshop capacity utilization, and turnaround time (TAT).• Enforce strict compliance with health, safety, and environmental (HSE) standards. • Supervise warranty claim management, ensuring timely submission and recovery from OEMs. Customer Service & Experience • Drive customer satisfaction initiatives and ensure Customer Satisfaction Index (CSI) and First - Time Fix Rate (FTFR) targets are achieved. • Address escalated customer complaints promptly and professionally. • Develop loyalty programs and service campaigns to retain customers and drive repeat business.• Coordinate free service campaigns, recall management, and customer service clinics. People & Performance Management• Lead, mentor, and motivate a team of service managers, technicians, and support staff. • Implement performance management systems to ensure high productivity and accountability.• Identify training needs and coordinate continuous technical and soft - skill development. • Promote teamwork, discipline, and a culture of operational excellence. Parts & Inventory Management • Work closely with the Parts Department to ensure adequate availability of fast moving and critical parts.• Monitor stock levels, order cycles, and supply - chain efficiency to minimize downtime. • Analyse parts sales trends and coordinate marketing efforts to increase parts turnover. Strategic & Operational Reporting • Provide the Executive Director with regular updates on workshop performance, customer feedback, and operational challenges. • Propose business development opportunities — including fleet maintenance contracts, extended service plans, and corporate service partnerships. • Support the Executive Director in developing long - term aftersales growth strategies and national network expansion plans. Key Performance Indicators (KPIs) Requirements• Bachelor’s degree in Mechanical/Automotive Engineering, Business Administration, or related field. • Minimum of 10–15 years experience in automotive aftersales/service management, including at least 5 years in a senior leadership role. • Strong understanding of vehicle diagnostics, OEM service standards, and workshop management systems.• Proven ability to manage multi - location workshops and deliver consistent revenue growth. • Excellent financial acumen, reporting, and analytical skills. • Strong leadership, communication, and stakeholder management abilities.Benefits Competitive Salary 13th Month Allowance Leave Allowance Monthly Performance Bonus Retirement Savings Medical Coverage Employee Car Ownership Scheme Learning & Development Budget Group Life Insurance Opportunity to work in a fast - paced and dynamic environment