Front Desk /Receptionist – Accommodation Included
Eko Hotels & Suites · Lagos, Nigeria · via Career.zycto

Eko Hotels & Suites is currently accepting applications for a personable, organized, and professional Front Desk Receptionist. As the first point of contact for our prestigious establishment, you will play a crucial role in defining the guest experience. We are looking for an individual who embodies hospitality and can represent our brand with elegance and efficiency.

In this role, you will manage the flow of guests in the lobby, ensuring that check-ins and check-outs are handled swiftly and with a smile. You will act as the central hub of information, assisting guests with room queries, local recommendations, and administrative requests. The ideal candidate must be able to multitask effectively in a busy environment while maintaining a calm and welcoming demeanor.

Responsibilities

• Welcome guests upon arrival and perform check-in and check-out procedures with efficiency.
• Manage online and phone reservations, ensuring room allocation meets guest preferences.
• Verify guest payment methods and handle cash or credit card transactions securely.
• Answer incoming calls at the front desk and redirect them to the appropriate departments.
• Respond to guest complaints or issues professionally and escalate when necessary.
• Liaise with housekeeping and maintenance teams to ensure rooms are ready for arrival.
• Maintain an organized and clean reception area at all times.
• Provide guests with information about hotel amenities, dining options, and local attractions.

Requirements

• Exceptional verbal and written communication skills in English.
• Proficiency with hotel management software (e.g., Opera, Oracle) and MS Office.
• Strong organizational skills and the ability to multitask in a high-pressure environment.
• Professional appearance and attitude consistent with luxury hotel standards.
• Ability to work flexible shifts, including nights, weekends, and public holidays.
• Excellent conflict resolution and problem-solving abilities.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years experience in a Front Desk role within a 4 or 5-star hotel.

Disclaimer: This job description has been formatted by AI for readability. Please verify all details with the employer before applying.